Emergencies
Information about how your data are used in case of emergency.
Which personal data do we use?
In the event of an emergency, we might ask for personal data, such as your contact details, to assist you or provide accommodation.
If you have an NS Zakelijk NS-Business Card, we will use your business contact details if possible.
What do we use your personal data for?
We use your data to provide support in the event of an emergency. If you are travelling with us and find yourself stranded due to NS, we will book you a taxi or hotel in certain specific circumstances. NS will determine when you are entitled to a taxi or hotel.
The basis of processing this information is: implementation of the contract.
If we book a taxi for you, your name and phone number will be shared with Transvision. Transvision will assign a taxi company and a ride number. The taxi company will then transport you to your desired destination.
If you need to spend the night away from home as a result of an emergency, such as extreme weather conditions, then we will provide your contact details to Onemeeting, Uniglobe and the relevant hotel.
We implement measures to prevent violations of your privacy. For example, we will only provide the data that the parties need to make a reservation or booking.
With whom do we share data?
In case of emergency, we share personal data with Transvision, Onemeeting, Uniglobe and hotels. These parties are responsible for complying with the applicable rules and regulations. For more information, we recommend that you visit the websites for Transvision (www.transvision.nl/privacy), Onemeeting (www.onemeeting.com/privacycookiebeleid) and Uniglobe (www.uniglobe.com/privacy-policy) or ask the relevant hotel.
We contract third parties to provide IT services. These third parties process our data solely for our own internal use, and for no other purpose. We have made agreements with these parties pertaining to the processing of personal data.
We are authorised to provide your personal data to parties outside the European Economic Community under certain circumstances. In that event, we
will take suitable measures with these parties, for example by agreeing to the standard provisions required by the European Commission.
How long do we store your data?
We store your data for as long as is necessary to support you during and after an emergency.